Royal Employer Services

Royal Employer Services is an Employee Assistance Program (EAP) providing a professional counseling service to help employees and their families deal with a variety of problems which may adversely affect their job performance and/or personal well-being.

At any given time, 20 percent of the workforce is experiencing personal problems. 

All employees covered by their employer’s EAP contract may utilize EAP services. Use of EAP is voluntary, though extended family members and significant others are also eligible to receive services.

EAP provides an initial evaluation, counseling and referral for any employee confronting personal problems such as work-related or personal stress, anxiety, depression, family or marital problems and alcohol or substance abuse.

Learn More About Royal Employer Services

Find out more about the EAP and options available from Royal Employer Services, contact Leslie Pfalzer, EAP Coordinator at Royal Employer Services, by calling 585-815-1820 or email her at You can also visit the Royal Employer Services website to learn more.

Core Values

GCASA promotes an atmosphere of generosity, hope, empathy, respect, encouragement and empowerment.

GCASA values behavior that promotes self-awareness, encourages honesty, balance, consistency, collaboration, and trust and utilizes humor, mutual respect and reciprocity of good will.

GCASA's culture is rooted in loyalty to patients, community and staff, creating an environment where people share knowledge freely and endeavor to bring out the best in each other.

GCASA is committed to cultivate and manage resources to ensure our services are available for generations to come.

Donate Today

GCASA serves residents of Genesee and Orleans counties, as well as the greater Western New York region, providing a full range of treatment, prevention and support options for individuals dealing with drug, alcohol or substance abuse. As a 501(c)(3) not-for-profit corporation, our agency relies on the support of local, state and federal agencies, as well as donations from community members and businesses like you. Make a tax-deductible donation today and help us continue to provide support and care to those in need right here in our region.

Get the help you need.

Batavia Office &
OTP Clinic

430 East Main Street
Batavia, NY 14020

Phone: 585-343-1124
Clinic fax: 585-343-1197
Admin fax: 585-343-9622

The Recovery Station & Prevention Offices

5256 Clinton Street Road

Batavia, NY  14020
Phone: 585-815-5248

Albion Office

249 East Avenue
Albion, NY 14411

Phone: 585-589-0055
Fax: 585-589-1501


Atwater Community Residence & Detox Center

424 East Main Street
Batavia, NY 14020

Phone: 585-343-8330
Fax: 585-815-1815

The path to recovery begins here. Prevention. Treatment. Recovery. Support.